Returns Policy

We want you to be completely happy with your new items. However, if you are not totally satisfied with your purchase we offer exchanges, refunds or store credit on full priced items.

Exchanges

We except exchanges on orders if you wish to change a size, colour or design. Exchanges must be returned within 14 days of purchase and be unworn, unused, with original tags and labels attached.

Refunds

We except refunds on orders. The order must be returned within 14 days of purchase and be unworn, unused, with original tags and labels attached.

Store Credit

We except store credits on orders. The order must be returned within 14 days of purchase and be unworn, unused, with original tags and labels attached.

Returns Process

To return an item please email customer service at kelly@thegreenseam.com.au.

Please note that you will be responsible for all shipping charges and we strongly recommend adding tracking to your parcel as we are not responsible for lost parcels.

Once the items are received and checked we will be in contact with either the exchange, refund or store credit.

We check over everything very closely but on the off chance that an item is defective or damaged please contact us for an exchange or refund.

Also please note that Sale items cannot be returned.

We are here to help and want you to be completely satisfied with your purchase, so please reach out if there are any questions.

And if you have any questions regarding our returns policy email kelly@thegreenseam.com.au.

Shipping Policy

Australian Customers

All Australian orders are sent by Parcel Post or Express Post through Australia Post and include a tracking number.

Parcel Post = $10.00 (free for orders over $150.00) - estimated delivery time 4-8 business days.

Express Post = $15.00 - estimated delivery time 2-3 business days.

International Customers

All International orders are sent via Australia Post and include a tracking number.

International Post = $25.00 - estimated delivery time 8-15 business days.

Buyers are responsible for any import taxes or customs that may apply.

(please note these are estimate postage prices depending on the number of items ordered)

Dispatch times are 1-3 days.

And if you have any questions regarding our shipping policy email kelly@thegreenseam.com.au.

Thank you! xx